The portal offers comprehensive customer service, the ability to make instant transfers, access to a package of applications and contracts, remarketing, document distribution, as well as the ability to generate a duplicate invoice, product sales, and a structured communication channel, connected with the organization’s process management system.
Thanks to the implementation of this tool, CS can finally take a breath. The number of phone calls drops on average by 40%. This allows consultants to focus on more complex matters. This also directly translates into increased customer satisfaction.
- Comprehensive customer service unlimited in time.
- Will raise the level of payment culture.
- Will reduce customer service operating costs.
- A modern self-service platform that allows the user to arrange his own matters at a time convenient for him. The client is not dependent on Call Center working hours.