Time – it is one of the resources that each organization and each business lacks.
The year is 2000. Technology begins to boldly enter our everyday life, both private and business space.
“Welcome, you are the 5th in line to connect to a consultant …” Sounds familiar, right? This message is often the first stage of contact with the Customer Service Department.
For many companies, e-mails have become the main form of contact with the client. Great, this is definitely a good solution. However, it should be remembered that the transformation of the communication model to a newer one does not mean that it will work better.
We live in a time when consumers expect more and more and companies have fewer and fewer free resources. Namely – time and human resources.