Customer portal – implementation
In the last article, we presented the substantive side of the client’s independence in dealing with their affairs. We have developed specific conclusions. The client wants to have control, and this is given to him by a tool called the client portal. But what now? What is the process of implementing such a solution in practice? Let us dwell on the most common questions: Time – “We don’t have time for technical breaks. Will it take a long time? ” The implementation of the portal can be safely closed within 12 weeks. The process takes place regardless of the company’s activities – it is a non-invasive way. Thanks to it, the company can work at its own pace all the time. Compatibility – “We work on the X system. Will the portal work?”. Years of work in this industry have allowed us to integrate the portal with most of the systems used. Thanks to this, there are no concerns about the need to change the infrastructure or giving up this tool. It will definitely work! Understanding – “Will we be able to use this portal?” The portal is a very intuitive tool. Additionally, during the workshops, we adjust it to the individual needs of the company. As you can see, the whole process is pain-free, smooth, and effective ☺ Regards, AGS!